Terms of Service

Terms of Service

The membership agreement, in plain English. Last updated: May 19, 2026.

These terms govern your GrillValet membership. We've written them to be readable. If anything's unclear, email travis@grillvalet.com.

Membership Tiers and Pricing

  • We offer three membership tiers: Essential, Reserve, and Estate, each at the pricing stated on our Membership page at the time you join.
  • Founding members lock their pricing for 24 months from the date of joining.
  • After your initial term, pricing may change with 60 days' written notice. You can cancel within that window without any penalty.

Initial Restoration Fee

  • A one-time initial restoration fee is charged at the start of membership: $395 for Essential and Reserve, $595 for Estate.
  • The fee covers the initial deep restoration of your grill, which establishes the baseline for every visit afterward.
  • The initial restoration fee is non-refundable once the service has been performed.

Service Visits

  • Visit count is per the tier you select: Essential (2 per year), Reserve (4 per year), Estate (6 per year).
  • Unused visits do not roll over to the following year.
  • Scheduling is coordinated with your dedicated valet. We work around your schedule, not the other way around.
  • A scheduled visit that you cancel with less than 24 hours' notice may count against your annual allotment.

Cancellation

  • You may cancel anytime with 30 days' written notice via the member portal or by emailing us.
  • You'll continue to receive service through the end of your billing period.
  • No early termination fees.
  • No refunds for partial months.

Refund Policy

  • The initial restoration fee is non-refundable once service has been performed.
  • Monthly membership fees are non-refundable for partial months.
  • If we damage your grill, we repair or replace it (see Liability below). No deductibles.
  • If service quality is substantially below standard, contact Travis directly — we'll make it right.

Liability

  • We carry general liability insurance with coverage up to [INSERT POLICY AMOUNT].
  • If a valet damages your grill or property during service, we repair or replace the damaged item at our expense.
  • We are not responsible for damage resulting from pre-existing issues we identify in writing and you decline to address.
  • Maximum liability for any single claim is the lesser of [INSERT CAP] or the documented replacement cost of the grill or item in question.
  • Nothing in this section limits liability that cannot be limited under California law (including liability for gross negligence or willful misconduct).

Service Area

  • We currently serve five South Bay cities: Manhattan Beach, Hermosa Beach, Redondo Beach, Palos Verdes, and El Segundo.
  • Boundary cases (Torrance, Westchester, Marina del Rey) are evaluated case-by-case. Contact us if you're close.
  • We may suspend service to specific addresses if access is consistently denied or where conditions are unsafe for our valets.

Your Responsibilities

  • Provide accurate information about your grill, your address, and access.
  • Be available — or arrange access — for scheduled visits.
  • Notify us promptly of grill issues, address changes, or access changes.
  • Pay membership fees on time.

Communications

  • We may contact you via email, phone, and text about your account, scheduling, and service.
  • Marketing communications are opt-in only.
  • You can update communication preferences at any time in your member portal or by emailing us.

Disputes

  • We resolve disputes informally first — email travis@grillvalet.com and we'll work to make it right.
  • Disputes that cannot be resolved informally are subject to binding arbitration in Los Angeles County, California.
  • California law governs this agreement.

Changes to These Terms

  • We'll notify members 30 days before any material change to these terms.
  • Continued use of the service after the notice period constitutes acceptance of the updated terms.

Contact

Questions about these terms? travis@grillvalet.com or (310) 503-1784.